Policies and Terms

1.Payment Terms
Orders must have a deposit of at least 75% made against the approved quote to be considered a submitted order. The turnaround time for your order will not begin until this deposit has been made. Invoices totalling less than $1000 will require a 100% payment before work begins. We accept Interac Email Transfers, cash, cheque, credit cards via PayPal (subject to a 5% fee), money order or cashier’s cheques. The remaining balance of your order is due prior to shipping or pick-up.

2.Standard Turnaround Time
Our standard turnaround time is 12 business days from the day your quote is approved and deposit processed. The term “standard turnaround” refers to orders which don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. If you have a specific deadline that you need to have met, please notify us when placing your order.
Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers.

3.Rush Orders & Guaranteed Turnaround Times
Orders that require an in-hands date sooner than our standard turnaround time are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. As an example, if you need your items 3 days earlier than our standard turnaround time for your order, 15% of the total could be added as a rush fee to guarantee the deadline.

1 Day: 5%
2 Days: 10%
3 Days: 15%
4 Days: 20%
5 Days: 25%
6 Days: 30%
7 Days: 35%
8 Days: 40%

Rush times are based on our current production schedule and do not include shipping time. Alpine Print Company will not be held responsible for shipping issues once your order has left our facility. Alpine Print Company will not be held responsible for missing guaranteed deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors or delays, or any acts of Higher Power.

4.Cancellation
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Rush Orders are not eligible for any cancellations. Cancellation fees are as follows:

Within 4 days of placing your order: 30% Cancellation Fee
Within 5 days of the estimated ship date: 100% Cancellation Fee

5.Refunds
Orders that have a partial refund, or complete refund are subject to a 10% kill fee of the entire project sum before taxes. We will do our best to reprint the project but in the very rare case an agreement cannot be reached a refund will be refunded to the client or customer minus the 10% kill fee.
Any product that is printed as agreed upon is not subject to refund.

1.Artwork Creation And Ownership
All artwork created by Alpine Print Company is the sole property of Alpine Print Company. If you hire us to create artwork for you, you are strictly paying for the labour and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.

Any artwork you submit to us for printing, that is not being created by Alpine Print Company, is owned by you or its rightful owner, not Alpine Print Company. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.

2.Digital Mockups
All mockups are produced for reference only and remain the property of Alpine Print Company. Mockups are to confirm placement details (front chest, back bottom, sleeve, etc) only.
Due to the massive variance between brands, sizes, styles and other factors there may be a variance in the size of a design on a mockup on relation to the garment. Designs will always be printed to the size spec on the quote. If no custom size specifications are provided the design will be printed to our in-house standard size for the placement.
All distribution of mockups must credit Alpine Print Company.

3.Art Preparation
Art not supplied in print-ready format, as specified in our Art & Design Guidelines section, is subject to be billed at our current rate. We will always give you an estimate before doing this work, if it’s required. Any art preparation done is the property of Alpine Print Company. For example, if you supply artwork for your order which is not ready for print, you do not own the print-ready art file. That colour-separated file is the property of Alpine Print Company, although the artwork itself, is still your property.

4.Art Approval
All artwork must be approved via a digital mockup attached to your quote. Changes to the artwork after approving the mockup could increase turnaround times for your orders. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.

1.Out Of Stock Items
Alpine Print Company will not be responsible for items that are out of stock. All purchasing of product is done on an order­-by-­order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time clients receive a quote to the time clients finalize the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.

2.Style Change Minimums
Garment choices are limited to one style/colour per 25 pieces. Additional styles can be added to a print run for a flat-rate fee of $10 per style. Changes to the Ink Colour are priced separately.

3.Manufacturer Defects
Alpine Print Company is not responsible for manufacturer defects such as garment colour inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment.

4.Garment Subjectivity
Alpine Print Company will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers’ site to ensure the garment is going to fit as you intend. If there’s any doubt about whether you’ll like the selected garment, we recommend ordering a blank sample prior to finalizing your order. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.

5.Style Change Policy
Custom and Contract Orders can have up to two styles / colour garments per 50 pieces. Additional styles / coloured garments may carry an additional fee depending on materials, difference between colours, and other factors.

1.Minimums
For the most accurate print minimums, please refer to our Products & Pricing page. Contract Orders are subject to a minimum of 25 pieces.

2.Image Sizes
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as separate designs and priced as such.

3.Seam, Collar and Zipper Printing
We do our very best to produce the best looking prints anytime we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
An image size printed within 2 inches of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.

4.Wash Down
We perform washing tests on all of our processes to ensure durability and longevity. Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product.

5.Reorder Ink colour
Due to the nature of screen printing ink and different fabric lots, we cannot guarantee exact ink colour matches on reorders. We will make every effort to match the original colour as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep custom ink mixes on hand if possible.

6.Image Placement
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2” below the bottom of a collar, a 3/4” standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.

7.Ink Fibrillation + Printing Opaqueness
Fibrillation in screen printing is when fibres of the shirt poke through the ink. Fibrillation happens when the ink deposit on a tee is not enough to completely cover the fibres of the product. More likely on higher end garments, where a soft hand is wanted but a print - flash - print procedure is needed to achieve the correct colour opaqueness. We do everything we can to lay down the correct amount of ink however some softer garments can make this impossible - this fibrillation can not always be avoided. The fine line between laying too much ink to have a washable, wearable garment and laying down too little ink causing fibrillation is too thin on garments outside of our recommended product list.
Alpine Print Company will not be held responsible for fibrillation on garments that are outside of our list of recommended garments. We will do our best to mention which garments are prone to fibrillation.

8.Care Instructions
In order to ensure image longevity and vibrancy, we recommend “machine wash cold, tumble dry low” for all prints. All goods should be washed before wearing.

9.Printed Samples
Printed Samples are available with the following pricing and terms:
$30 for the first colour and $25 for every colour thereafter. Plus the retail cost of the garment.
*Additional locations are considered additional colours.

10.Sample Credit
A complete credit of the sample cost is available if an order for the full production run is placed within 10 business days of the sample shipping out of Alpine Print Company’s facility or being available for pick up.
In order to receive full credit, the art must stay exactly the same, thus using the same screens. To receive 100% credit, the sample order value must be less than 20% of the full production run’s order value.
For example, if you ordered a sample with a single colour print in a single location, the cost would be $25, plus the cost of the garment. To receive a full $25 credit, the full production run must have a value of at least $500 (excluding shipping and applicable taxes).

1.Custom Vs Contract Orders
We define custom orders as orders in which we’re procuring the blank garments.
For orders where our clients supply the blanks the order type is called a ‘Contract Order’ and subject to some slightly different policies, guidelines and pricing. Most policies and guidelines outlined on this page are in reference to Custom Orders, although apply to Contract Orders as well.

2.Payment Terms & Turnaround Time
Contract Orders are held to our Standard Turnaround Times and must have an approved quote paid in full to be considered a submitted order.
Rush Fees may apply to Contract Orders needing a quicker turnaround time than what our Standard Turnaround Time offers.
The countdown for Standard Turnaround Time begins upon the approval of your quote, payment of your invoice, and check-in confirmation of your supplied garments.

3.Garment Check-In
We require an itemized list of each style, colour, size, and quantity being delivered. We will check the delivered quantity with the stated order quantity to ensure the proper amount has been received.
Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.

4.Set-Up Fees & Order Minimums
Contract Orders are subject to a $25 set-up fee, per colour. Contract Orders do not qualify for waived set-up fees at any quantity.
Contract Orders are subject to a minimum order quantity, with one style garment in any variation of sizes per order.

Orders with a single-colour print in a single location are held to a minimum of 25 pieces.
Orders with multiple print colours, or multiple print locations, or both, are held to a minimum of 50 pieces.
Orders with 4+ colour prints, or CMYK Process prints are held to a minimum of 75 pieces.

5.Spoilage & Under Run Allowance
Custom printing is an art form, We are experts at our craft and we do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. Our overall spoilage rate is less than 1%. However, printing mistakes can happen.
All of the garments we carry and supply are tested in-house to work with our processes. We cannot make this same guarantee with garments that we do not source ourselves. For these reasons, Contract Orders carry no guarantee on print, or garment.
We advise clients to supply +3% of the total amount of garments as a spoilage buffer if a specific quantity is required.
Contract Orders do not qualify for any refunds, replacements, or credits.

1.Checking Your Order
Removing Manufacturer Tags/Labels
If you are having us print custom tags in your shirts, please be aware that the stock tags will be removed. By default, this service fee and turnaround time will be added to your order. Please be sure to inform us if you want the stock tags left in the garments along with the new custom printed tag.

Removing Tear-away Tags/Labels
If your shirts come with tear-away tags, we will tear those out free of charge. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. Unless you have paid for tag removal service, we are not responsible for removing all pieces of the tag, should some remain in the seam.

Blank Apparel Orders
If you choose to order “Blank Apparel” before placing your full production run, you will be limited to 3 garment pieces at full retail costs. These items are non-refundable.

Social Sharing
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them on our website and via social platforms, such as, but not limited to, Instagram, Facebook, Tumblr, and Google+. Please be sure to notify our team when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online. If you post, or share any photos of goods printed, sourced, or both - you must tag and give credit to Alpine Print Company.

Quotes & Estimates
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes.

Reorder Screen Credit
Since we do not charge screen fees, we have a screen reorder credit for reorders placed within 6 months from the last run of the same art. The artwork placement, dimensions, and ink colours must be an exact reorder with no changes. Standard Order reorder credit is $10/colour.

Guarantee
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.

Late Charges
Any orders that are late on payment by 20 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.

Returned Cheques
There is a $30 charge for returned checks. The subsequent payment must be made with cash, Interac Email Transfer, or a cashier’s cheque.

Terms & Conditions
This webpage includes everything that is agreed to when starting a custom order, paying a deposit to start an order or having an order picked up and completed. Alpine Print Company reserves the right to change these at any time without notice.

Questions
If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is simple and easy for both of us.

Holidays
Alpine Print Company observes all statutory holidays. These days will not count as production days towards turnaround times.