1.Custom Vs Contract Orders
We define custom orders as orders in which we’re procuring the blank garments.
For orders where our clients supply the blanks the order type is called a ‘Contract Order’ and subject to some slightly different policies, guidelines and pricing. Most policies and guidelines outlined on this page are in reference to Custom Orders, although apply to Contract Orders as well.
2.Payment Terms & Turnaround Time
Contract Orders are held to our Standard Turnaround Times and must have an approved quote paid in full to be considered a submitted order.
Rush Fees may apply to Contract Orders needing a quicker turnaround time than what our Standard Turnaround Time offers.
The countdown for Standard Turnaround Time begins upon the approval of your quote, payment of your invoice, and check-in confirmation of your supplied garments.
We require an itemized list of each style, colour, size, and quantity being delivered. We will check the delivered quantity with the stated order quantity to ensure the proper amount has been received.
Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.
4.Set-Up Fees & Order Minimums
Contract Orders are subject to a $25 set-up fee, per colour. Contract Orders do not qualify for waived set-up fees at any quantity.
Contract Orders are subject to a minimum order quantity, with one style garment in any variation of sizes per order.
Orders with a single-colour print in a single location are held to a minimum of 25 pieces.
5.Spoilage & Under Run Allowance
Orders with multiple print colours, or multiple print locations, or both, are held to a minimum of 50 pieces.
Orders with 4+ colour prints, or CMYK Process prints are held to a minimum of 75 pieces.
Custom printing is an art form, We are experts at our craft and we do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. Our overall spoilage rate is less than 1%. However, printing mistakes can happen.
All of the garments we carry and supply are tested in-house to work with our processes. We cannot make this same guarantee with garments that we do not source ourselves. For these reasons, Contract Orders carry no guarantee on print, or garment.
We advise clients to supply +3% of the total amount of garments as a spoilage buffer if a specific quantity is required.
Contract Orders do not qualify for any refunds, replacements, or credits.